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TELUS Digital used ElevenLabs’ ElevenAgents to build an outbound AI voice agent that calls new TELUS home internet customers in their first 90 days to explain bills and self-serve tools. In a proof of concept of about 2,300 calls, 30-day cancellations among customers reached were less than half the rate of the wider new-customer cohort, and calls averaged 8.5 out of 10. The agent went live in about six weeks.
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Amazon CEO Andy Jassy said on the third-quarter earnings call that the company’s chips business is growing at triple-digit percentages year over year, with revenue commitments for Graviton and Trainium each up more than 20 times. Customers using Amazon’s custom silicon saved more than $2 billion in the quarter. Jassy said Amazon intends to make Trainium available outside AWS late in 2027 and has open-sourced TorchNeuron for running PyTorch code on Trainium.
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Amazon CEO Andy Jassy said on the third-quarter earnings call that AWS grew 39.3% year over year, accelerating for a sixth straight quarter, with a backlog of $578 billion. AWS is installing an AI accelerator about every 14 seconds. Jassy said Fortune 500 spending on Amazon Bedrock rose nearly sevenfold and Bedrock token volume nearly 17-fold, while customers deployed twice as many agents on AgentCore in Q3 as in the prior three quarters combined.